Who Wrote What About When

Woods, Robert H. "Hospitality's History Who Wrote What About When." Cornell Hospitality Quarterly 32.2 (1991): 89-95. Web.

This article, suggested to me by Dr. Shiring, is different than most. This article talks about customers, employees and even the demographics of customers and employees. Unlike most articles, this one talks about service interaction, recruitment, training, and even benefits. I found this article very interesting because it’s not something I know about already. 

Cornell Hospitality Quarterly is a Hospitality journal and a credible source. The Hospitality department often uses this source for assignments. The author, Robert H. Woods, is also reliable. He has written many Hospitality related books and ones we use for classes here at IUP.


Dr. Shiring suggested a great article. Depending on what direction I take for my paper, I might be able to use this article. Even if I don't use this as a resource, I enjoy reading about the Hospitality industry.